FAQ

How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, a call from a person/association claiming to be from Fabfello seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Fabfello or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Why will 'My Cashback' not be available on Fabfello?

To make your shopping experience easier and simpler, ‘My Cashback’ will be replaced by PhonePe. PhonePe wallet can be used on Fabfello and other PhonePe partners. To use your PhonePe balance, you will have to activate/verify your PhonePe account

How do I cancel the order, I have placed?

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within ‘My Orders’ section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from ‘My Orders’ section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

How do I create a Return Request?

You can create a Return in three simple steps

  • Tap on MyOrders
  • Choose the item to be Returned
  • Enter details requested and create a return request
I have created a Return request. When will the product be picked up?

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.